About
The team at Hyperdome Medical Centre are committed to providing you and your family with the highest quality service and care possible.
Special Needs
If you have any special needs, please do not hesitate to ask. Crutches and a wheelchair are available from reception (a small bond fee may apply).
Please advise if you require the Translating and Interpreting Service (TIS) Ph: 131 450. National Relay Service for Hearing imparied TTY: 133 677.
Fees & Payment
At Hyperdome Medical Centre, consultations are bulk billed for those patients who hold a valid Medicare Card. However, fees are charged for Allied Health Services, certain vaccines, procedures and medicals. For private patients who do not have a Medicare card, a fee will be charged based on the length of the consultation, and higher fees may be charged on a weekend. For further information, please discuss possible fees and charges with our staff. Where fees apply, we do accept cash, EFTpos and credit card payments
Referral & Prescription Requests
Please see your Doctor if you require a prescription or a referral to see a specialist. Unfortunately, we are unable to provide prescriptions or referrals over the phone.
Telephone Calls & Communications
Your Doctor is accessible by phone. However, we ask that phone calls be kept to a minimum to avoid disruptions to consultations in progress. Reception can promptly email your Doctor and request a return phone call to be made based upon urgency. Your call may be transferred through to clinical staff. All correspondance is by phone or mail, unfortunately due to privacy & security, we do not email documents etc.
Test Results
Reception staff will ring you to schedule an appointment if directed by the Doctor and based upon urgency, to discuss & collect results. We are sorry, but we are unable to provide results over the phone except under special circumstances.
Special Note
Despite our best intentions, we sometimes run late. This is because a patient has needed unexpected urgent attention. Be assured when it is your turn you will be given the time you deserve.
Appointments
For all appointments, please phone (02) 6293 3233 or online via www.healthengine.com.au
We will make every effort to accommodate your preferred time and Doctor, however, please remember that appointments are scheduled at ten (10) minute intervals, Longer consultations are also available. Please inform reception if you require a longer consultation.
If more than one member of your family needs to see a Doctor, please advise reception at the time of booking in order to allocate one appointment per person – this will help us run on time.
Emergencies and sick children will be given priority. If the booking relates to this, please advise reception to allow for the appropriate procedures to be carried out.
Please advise us at least 2 hours prior to your appointment if you wish to cancel. If you do not give us 2 hours notice, or you do not attend your appointment you will be charged a fee.
